Frequently Asked Questions

Yes! India at Home delivers to customers across Australia. Simply enter your postcode and delivery address at checkout to view the available shipping options and charges for your location.

Delivery charges depend on your location and the size and weight of your order. Add your products to the cart and enter your postcode at checkout to see the applicable delivery charge before making payment.

Yes. Once your order has been packed and dispatched, you will receive tracking information by email or SMS, where available. Please use the tracking link to follow your delivery.

Please contact us as soon as possible at care@indiaathome.com.au or call (03) 9792 3839. We can change or cancel an order only if it has not already been packed or dispatched.

Please contact us as soon as possible and provide your order number, details of the issue and clear photographs where applicable. Our customer service team will review the matter and assist you with an appropriate replacement, credit or refund.

Yes. India at Home has physical stores in Melbourne where customers can shop in person. Please visit our Store Locations page for current addresses, opening hours and contact information.

Yes. We offer free delivery on eligible orders of $99 or more within selected Melbourne Metro areas. Your eligibility will be confirmed automatically at checkout after entering your delivery address.

Delivery time depends on your location and the shipping service selected. Melbourne Metro orders are generally delivered faster, while interstate and regional deliveries may take additional business days. Tracking information will be provided once your order has been dispatched.

You can shop from a huge range of Indian groceries, rice, flour, lentils, spices, snacks, sweets, beverages, health and beauty products, Ayurvedic products, pooja items, religious statues, kitchenware, cookware, festival products and much more.

Although we make every effort to keep our online stock accurate, occasionally an item may become unavailable after your order is placed. In that case, we may contact you regarding a suitable substitute or arrange a refund for the unavailable item.

Eligible products may be returned within 14 days of receipt, subject to our Refund Policy. Products must generally be unused and in their original condition. Return delivery costs may apply unless the item is faulty, damaged or incorrectly supplied. Please note that food, perishable and certain personal-care products may not be returnable for change of mind.